This position is responsible for providing superior service to both internal and external guests.
This position is responsible for providing superior service to both internal and external guests. The surveillance manager is responsible for the successful operation of the surveillance shifts and staff through the performance of assigned duties, paperwork, and reports, as well as for the supervision and performance of surveillance supervisors, technician and operators. Ensures compliance with all internal controls, as well as gaming regulations, in addition to making sure that the surveillance system is maintained and fully operation at all times. The incumbent assists and advises other departments and staff to assure the successful performance of their assigned duties and the organization.
All San Felipe Enterprise team members must operate in an ethical manner by following all Enterprise policies and procedures relating to cash transaction, handling, tracking, and proper behavior between staff and guests. Incumbent must conduct oneself above the appearance of doing something wrong.
All San Felipe Enterprise team members must be able to develop a clear understanding of guests needs and goals while maintaining clear communication with guest regarding meeting their expectations. Must follow through and respond to guests requests and inform them of action taken in a courteous, professional manner.
All San Felipe Enterprise team members must be competent in working effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects.
Incumbents in this job must effectively manage and guide group efforts by providing and appropriate level of feedback to both individuals and groups regarding their performance and progress.
Incumbents in this position must have the ability to breakdown complex items or problems into their component parts. Analyze and use information in order to gain understanding or solve problems. Uses information to gain insight into time sequences, causality, varying contingencies, etc.