Family Service/Office Assistant

Performs a variety of duties to assist family service coordinator and office staff to implement coordinate social services.


Head Start

Pay Grade:


Job Description:

Performs a variety of duties to assist family service coordinator and office staff to implement coordinate social services and parent activities, providing direct intervention, and support to families enrolled in the Head Start Program. Establishes mutually respect partnerships with families to promote and support parent and community involvement in a manner that meets the Head Start Performance Standards specified in 1304.40 and 134.41


Essential Duties:

  • Mandatory reporter of all suspected incidents of child abuse and neglect.
  • In the event of disaster, Head Start employees are required to provide assistance in accordance with the tribe’s Emergency Operations Plan or their level of training (CPR and/ or First Aid).
  • All San Felipe Pueblo Head Start applicants must submit mandatory criminal background check information to the Human Resources Director before employment with the program or following any conviction occurring after commencement of employment.
  • Must follow a Drug-Free Work Place Policy and follow the intent of the Drug-Free Work Place Act.
  • Must have annual physical.
  • Must be assigned to bus monitoring duties.

Family Partnership responsibilities:

  • Assist Family Service Coordinator partnership agreements with all enrolled families in Head Start.
  • Assist with developing individualized family plans in partnership with families.
  • Support and advocate for families in accessing necessary resources.
  • Responsible for gathering information from classrooms and management staff for monthly newsletter.
  • Assist with creating and distribution of Head Start event and activity memos to parents.
  • Serves as an advocate between the Head Start Program and parents.
  • Attends and help facilitate Parent Committee meetings and other related meetings as required.
  • Works cooperatively with teaching staff, management, parents, and families regarding enrollment.
  • Helps maintain up-to-date records on parent partnership and goal setting.
  • Assist to assure all children’s records are completed and up-to-date and contain ERSEA information required by Office of Head Start.
  • Actively recruit and enroll children; participate in Child Find Activities.
  • Conduct outreach, recruitment and enrollment of children.
  • Assist with scheduling, formulating agendas, and facilitating Parent Committee meetings.
  • Participate in the annual self-assessment.
  • Purse AA Degree and/or BA Degree.
  • Attend all staff meetings, planning sessions and other related workshops.
  • Assist with answering telephones; take messages; filling documents.
  • Maintains children and office files.
  • Assist other office staff as needed.


  • Education:  HS Diploma or equivalent required. Purse to obtain AA Degree and/or BA Degree.
  • Experience/Basic Knowledge: Must have good communication skills with staff and parents. Good knowledge in computer skills. Training/experience in the area of social and/or family services preferable. Ability to read and interpret documents such as safety rules. Ability to comprehend and respond to common inquiries and write reports, correspondence and memos. Ability to effectively present information before groups of parents or employees. Ability to converse in both Keres and English languages.
  • Required Licenses/Certifications: Valid driver’s license. Must have a food handler’s certificate. Must have and maintain a current CPR/First Aid.
  • Physical Requirements: Must have manual dexterity to enter and retrieve data from a computer. Ability to sit and stand for long periods. Bends and stoops regularly. Must be able to lift 50lbs.
  • Preferences: San Felipe Preference and Veteran’s Preference.

Working Conditions:

Works in office. Sits for long periods of time and types. Must be able to lift 50 lbs. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. Noise level in the work environment is quiet to moderate.

Additional Info:

This position description in no way states or implies that these are the only duties performed by this employee.  He or she will be required to follow any other instructions or to perform any other duties requested by his or her supervisor.

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