IT Technician/Support Clerk, Temporary PT (35 hours/week) to 6-30-21

The IT Technician/Support Clerk is responsible for the basic setup, support, preventive maintenance.

Department:

Education

Pay Grade:

$16.00 - $20.00/hour DOE

FLSA:

Non-exempt

Job Description:

The IT Technician/Support Clerk is responsible for the basic setup, support, preventive maintenance, and troubleshooting of computers and peripherals, software and office equipment; performs on-call computer help-desk duties for community members with Pueblo of San Felipe issued technology.

Duites:

  • Assist with the implementation of the NMPED Indian Education Act grant technology objectives and goals.
  • Assist with the development, dissemination, interpretation and reporting of the technology survey.    
  • Assist with device set-up and inventory.
  • Serve as the point of contact for Education staff and community members with Pueblo-issued devices seeking technical assistance over the phone or by email.
  • Perform remote troubleshooting through phone and email through resolution.
  • Determine the best solution based on the issue and details provided by staff and community members.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Develop and maintain service logs.
  • Handle day-to-day installation, maintenance, minor repair, and troubleshooting of the Department’s hardware and software, peripherals, and office equipment.
  • Generate equipment reports from the Library Management System for inventory purposes.
  • Assist with recommendations for technology upgrades and additions for the Department.
  • Under the supervision of and with instructions from the IT Coordinator, prepares specifications for the purchase of computer software, hardware, supplies, and other equipment.
  • Develop a calendar with recommendations for dates for device maintenance, upgrades and replacements.  
  • Prepare, deliver, and pick up equipment sent out of the building for repair.
  • Guide patrons and staff in use of equipment and software.
  • Keep current of new technologies that have application to department operation.
  • Attend appropriate meetings, workshops, and seminars.
  • Report feedback or suggestions by community to supervisor.
  • Other duties as assigned.

Qualifications:

  • High school diploma or high school equivalency diploma.
  • One-year of experience in a position with comparable duties.
  • Must have a valid State of New Mexico driver’s license.
  • ​​​​​​​Must be able to pass a drug, driver’s license and background check.

Knowledge, Skills & Abilities:

  • Background and interest in working with computers, both hardware and software.
  • Ability to explore and research solutions to computer problems as they arise.
  • Ability to interpret and communicate computer problems.
  • Ability to organize workload and multi-task effectively.
  • Good communication skills, both verbal and written.
  • Ability to work neatly, pay attention to detail, and follow directions.
  • Ability to interact with community members and staff openly, courteously, skillfully, and accurately.
  • Ability to train/assist others in use of equipment, software, and related items.
  • Ability to work as a member of a team.
  • Able to work well with non-technical staff and community members.
  • Ability to install, configure and troubleshoot PC and other hardware.
  • Ability to communicate effectively over the phone or virtually with community members regarding technology issues.
  • Ability to speak Keres is preferred.   
  • Maintains a high level of confidentiality.

Working Conditions:

Works in an office setting.  Has extended periods of sitting and working at a computer.

Physical Requirements: Must have manual dexterity to manipulate and service electronic equipment. Ability to sit and stand for long periods. Ability to climb, stoop, kneel, crouch, and crawl and lift.  Ability to lift and move equipment and boxes up to 50 lbs.   

Apply Now